Does your business or organisation provide a 24 hour telephone call out service ?  Message Link can receive and action those calls for you.

Offering a 24 callout service is an attractive point for potential customers, and also a requirement for some businesses or organisations. 

Local Authority and Housing Associations

Message Link, already working on behalf of Housing Associations and District Councils, understands the need for a friendly and effiecient contact centre service for housing tenants and local residents.

Drawing on our years of experience dealing with Local Authority and Housing Association tenants, Message Link can effectively receive calls for emergency repairs, check address validity and action if required to the appropriate contractor.  In addition Message Link can carry out any other task specific to your requirements.

24 Hour Engineer Callout

If your business offers a 24 hour call out service or is thinking of doing so, then outsourcing your needs is a cost effective way of taking calls when your office is closed.

Make sure your engineers only receive calls that require action by letting Message Link take the initial call, and action to your engineer only if it meets the requirements set down by you.

Call Logging And Traceability

Trained operators based at our UK call centre will answer calls promptly and politelty, taking the information that you specifically require.  All calls and actions are time logged, enabling a high standard of customer service and also the tracking of calls, requests and engineers.  All information is stored on our in house servers, and sent to you using the method you have specified.

For more information please contact us