Message Link provides a professional Call Centre facility to the UK garage Industry which operates 24 hours a day, 365 days a year.

Contact centre outsourcing over the years has been regarded as a way to reduce costs and use expertise of industry professionals to improve service quality.

Increase in demand for customer service and the ability to adapt quickly to changing customer needs has provided Message Link's excellent growth for its solution based business over the past years.

Message Link has established itself as a market leader for the provision of contact centre solutions to the recovery industry. Message Link holds contracts with a number of recovery contractors, offering services to in excess of 100,000 vehicles and employs 50 plus people at its 24-7 / 365 days UK based call centre.

From Message Link's origin as a core contact centre provider, our experienced management team has worked closely with clubs and recovery operators to identify their future business needs. These requirements have led to the development and implementation of in house procedures, and a step by step approach for enhancing our customers' business processes.

Message Link uses and has extensive knowedge of the MTS Garage Manager Software and Turbo Dispatch.  The GM night control in function means you can transfer your GM to us seamlessly with no interuption of service.

We offer a comprehensive service for recovery operators which include but not limited to -

• Receive and accept jobs via Garage Manager
• Receive and accept jobs via telephone
• Dispatch jobs via Garage Manager and Turbo Dispatch
• Dispatch jobs via Telephone
• Make all necessary arrangements with clubs in regards to breakdowns turning into recoveries
• Mileage calculation and pricing for private work
• Credit card payments
• Lone worker procedures
• Clear down of completed jobs to clubs
• Receiving inquiries from members of the general public and motoring organisations.
• Experienced with Police contracts

Each solution is tailored to meet our clients’ individual business requirements.

For more information please contact us